> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.koala.sh/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cancel Subscription

Here's how you can cancel your subscription.

1. Go to your Account page.

![](https://storage.crisp.chat/users/helpdesk/website/b395860c9336b00/image_139boqi.png)

2. Scroll down to the Customer Portal section.

![](https://storage.crisp.chat/users/helpdesk/website/b395860c9336b00/image_yen2hm.png)

3. Click the Cancel Plan button.

![](https://storage.crisp.chat/users/helpdesk/website/b395860c9336b00/cancel-plan_1ecftfj.jpg)

NOTE: Payments from our company will appear on your billing statement as **koala.sh**