> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.koala.sh/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I download my invoices or receipts?

This guide provides a step-by-step process for downloading your invoices and receipts.

1. Go to your **Account page**.
![](https://storage.crisp.chat/users/helpdesk/website/b395860c9336b00/image_3wsx6t.png)

2. Select **Open Customer Portal**.
![](https://storage.crisp.chat/users/helpdesk/website/b395860c9336b00/image_1umc64v.png)

3. Scroll down to **Invoice History** and select the desired transaction.
![](https://storage.crisp.chat/users/helpdesk/website/b395860c9336b00/image_96nn51.png)

4. You'll now have the option to **Download** your invoice or receipt for that transaction.
![](https://storage.crisp.chat/users/helpdesk/website/b395860c9336b00/image_5c0d1w.png)

If you're having issues downloading an invoice or receipt, please email us at hello@koala.sh.