> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.koala.sh/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to submit a ticket and join our Discord

The best way to be part of our community is on our [Discord server](https://discord.gg/5QFCNHFEE5). That is where our community hangs out and you can ask questions and submit feature requests.

Discord Server Invite Link: [https://discord.gg/5QFCNHFEE5](https://discord.gg/5QFCNHFEE5)

To submit a support ticket please email [hello@koala.sh](mailto:hello@koala.sh)

Before submitting a ticket please search our Help Center using the search box above and review our [FAQ articles](/hc/en-us/sections/17106628203417-FAQ). Lots of inquiries can be solved that way. Also, if you are having any issues with the website please first clear your cache and refresh your browser and then try again.