> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.koala.sh/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Koala Refund Policy: Can I get a refund?

Yes. If you aren't satisfied and you've used **less than 15,000 words and 100 messages**, please contact us **within 15 days from your purchase date** for a prompt refund.

Please note that you can cancel your plan anytime by clicking the Cancel Plan button on your Account page.