> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.koala.sh/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does my account usage say I've used more words than I did?

There are two possible reasons why your account says you've used more words than the total word count of your articles.

1. Model

If you selected a model other than the default one, that might explain the higher credit usage of your article. We offer premium models, but using them costs 2x more credits than the default model, which is noted on the [KoalaWriter page](https://koala.sh/writer).

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/9/5/b395860c9336b00/kw-models_1p8muaf.jpg)
To check which model you used for your articles, open your article through the [KoalaWriter Library](https://koala.sh/library) and click Details.

If you used a different model without knowing this, please send us an email at [hello@koala.sh](mailto:hello@koala.sh). :)  

2. Articles in different languages

If you selected a language other than English for any of your articles, that might explain the higher cost. Some languages cost a lot to process due to how GPT tokenization works. You can read about that [here](https://koala.sh/tools/free-gpt-tokenizer).

Each letter in some languages is counted as an individual word since it is counted as a token regarding how we are billed. This is very different from English, where an entire word is counted as a single token. You can use the tool above to see how many tokens are used for your language vs. English text.

## Contact Support

If you believe that number 1 and 2 don't apply to you, send us an email at [hello@koala.sh](mailto:hello@koala.sh) so we can look into your account.

Please provide:
*  your account ID or email address
*  any additional details that may help