Articles on: Plans, Billing, and Account Settings

Cancel Subscription

Here's how you can cancel your subscription.

Go to your Account page.

Scroll down to the Customer Portal section.

Click the Cancel Plan button.

If you're having issues, please email us at hello@koala.sh.

NOTE: We are not related to any company other than **Koala AI. Payments from our company will appear on your billing statement as koala.sh. If you have a subscription with another company then you need to contact them to cancel your subscription. Please make sure you are reaching out to the correct company **

Updated on: 03/07/2025

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