Koala AI Refund Policy: Can I get a refund?

Yes. We offer a 15-day refund window. If you aren't satisfied within the first 15 days of a new plan and have used under 15,000 words and 100 credits, contact us for a prompt refund. Most refund requests are processed within 24 hours.

Renewals fall under the same rule. If a monthly or annual renewal charged you and you don't want the plan, contact us within 15 days of the renewal date, with under 15,000 words and 100 credits used.

How to ask for a refund

Email hello@koala.sh or use the live chat on koala.sh. Write from the email address on your Koala AI account, or tell us which address the account uses, and include the date and amount of the charge.

Good to know

• Because the AI services cost us money to run, we can't refund a purchase after significant use.
• When an annual plan is refunded, the words and credits it added are removed from your account.
• You can cancel your plan anytime with the Cancel Plan button on your Account page. See Cancel Subscription.

Updated on: 09/11/2026