Cancel Subscription

You can cancel anytime from your Account page. Your plan keeps working until the end of the period you've paid for.

How to cancel

1. Go to your Account page.
2. Scroll down to the Customer Portal section and click Cancel Plan.
3. You'll be offered a pause first. To pause, pick 1, 2 or 3 months (or Choose a custom date to resume) and click Pause Subscription. To keep cancelling, click I'd Still Like to Cancel. On plans above Starter, you'll also see See smaller plans → if you'd like to downgrade.
4. Choose why you're cancelling and click Next.
5. You'll be offered a one-time credit reset. Click Reset My Credits to take it and keep your plan, or No Thanks to continue.
6. Leave a suggestion if you like and click Next.
7. Review what ends and click Confirm & Cancel.

Your plan's status changes to Will Be Canceled.

What happens next

• Until the end of your billing period, everything keeps working: your words, credits, brands and features.
• On that date, the plan ends. Your account moves to the free allowance (or to your LTD, if you have one), and the plan's features stop.
• Your rollover bank is removed when the plan ends. If you have banked words or credits, the confirmation step shows how many.
• Extra brand slots stop renewing and end when the period you've paid for them runs out. With an LTD, they keep renewing.
• Brands over the free limit are locked. A locked brand keeps its content.
• Annual plans: cancelling stops the renewal. The year's words and credits stay usable until they expire.
• LTD: cancelling a subscription doesn't change your LTD.

If your plan shows Past Due (a payment failed), cancelling ends it right away and voids the unpaid invoice.

Changed your mind?

Before the end date, click (Undo) next to Will Be Canceled, or Undo Cancellation in the Customer Portal section, then Yes, Keep Subscription. Your plan continues and renews as before.

About pausing

A pause starts on your next renewal date, and you aren't charged while it lasts. A custom resume date can be 7 days to 6 months after the renewal. Billing restarts automatically on the resume date. To end a scheduled pause early, click (Unpause) next to Will Be Paused or Unpause Subscription. While a pause is scheduled, Cancel Plan is hidden, so unpause first if you'd like to cancel.

Payments to Koala AI appear on your statement as KOALA.SH. For refunds, see our Refund Policy.

Updated on: 09/11/2026