Invoices

• How do I download my invoices or receipts?

  This guide provides a step-by-step process for downloading your invoices and receipts. Go to your Account page. Select Open Customer Portal. Scroll down to Invoice History and select the desired transaction.Few readers

• How do I update past invoices?

  Unfortunately, past invoices cannot be edited through the Customer Portal. However, if you send us an email at hello@koala.sh and provide the details you would like to be updated on your invoice, we'd be happy to help!Few readers

Credit Pack

• How to Check Credit Pack Usage

  To check how many credits you have remaining in your credit pack, please follow these steps: Go to your Account page. Scroll down to the Credit Packs section.Few readers

Subscription

• How do I upgrade or downgrade my plan?

  You can upgrade or downgrade your plan anytime by clicking the Buy plan button on the Pricing page. Doing so will automatically cancel your current subscription and carry over any remaining credits to your new plan.Few readers

• Cancel Subscription

  Here's how you can cancel your subscription. Go to your Account page. Scroll down to the Customer Portal section. Click the Cancel Plan button. NOTE: Payments from our company will appear on your billing statemenFew readers

• Koala AI Free Trial

  Koala AI has a free trial that you can get by signing up for an account through the Register page. All you need to do is register for an account—no need to enter any payment details. By registering a free account, your account will receive 5,000 free word credits and 25 free chat credits. You can use these free credits to try out KoalaWriter and KoalaChat.Few readers

• How do I sign in with a password if I signed up with Google?

  Here's how you can change your Login method from a Google account to an email and password. Go to the Login page, then click Forgot your Password? Enter your Google email address and click Send Password Reset Email Go to your email and click Reset Password (https://storage.crFew readers

• How do I add business details to invoices?

  This guide will help you add your business details to your invoices. Go to your Account page Select Open Customer Portal Go to Billing Information and select Update information. Enter your Business Details including taFew readers

• How do I change my account email address?

  Changing your Koala AI account email address is simple. Follow the steps below, and you'll have it done in no time! Go to your Account page. Click Update email beside your current account email address. Enter your new email address once you are redirected, and click Update Email again. 4. Check your email inboxes, and click both confirmation liFew readers

• Black Friday 2025

  Our Black Friday Sale is now live! All annual plans are 40% off from November 14th through December 3rd. Access the sale here: https://koala.sh/pricing Annual Plan Discounts During the sale, all annual plans are 40% off. For example: Professional Plan: $29/month when billed annually (normally $49/month) Credits are delivered upfront, so there’s no month-to-month expiration. Key Professional plan features: Deep Research in KoalaWriter Automatic internal linking (KoalFew readers